Please note that this page will be updated as new information is received. If you think something is missing or needs to be amended, please email the team on [email protected] Contributions would be warmly welcomed and will help your fellow neighbours to navigate life at St Clements more easily!
FirstPort Property Services Limited
Marlborough House, Wigmore Place, Wigmore Lane, Luton, LU2 9EX
Mob: 07720 656 868
There are a number of bicycle stores located around the site. If you wish to use them, you will need to request a key from Linden Homes.
Large bins are located at the front of the site, near the exit closest to the Tesco Metro. Please ensure that you dispose of oversized rubbish here and do not leave it next to the rubbish chutes on St Clements Avenue, as this is unsightly, unhygienic and unfair on other residents. When the rubbish chutes become blocked, please take any waste to the large bins at the front of the site.
Residents should note that Tower Hamlets Council offers a collection service for bulky or large waste that will not fit in the bins on site (e.g. furniture, mattresses, white goods). A full list of what the Council will and won’t collect can be found here.
Each collection covers up to five items, and each household is entitled to two free collections per year.
Collections can be arranged by calling the Tower Hamlets Council Streetline Team on 020 7364 5000. For more information on bulky or large waste collections please click here
There is not currently a concierge service at St Clements. Residents are encouraged to use amazon lockers and collection points for parcel deliveries
There are a number of local GP surgeries available to St Clements residents, including:
- Harley Grove Medical Centre
15 Harley Grove, Bow, London, E3 2AT
- Merchant Street Practice
5 Merchant Street, London, E3 4LJ
Since 1 August 2018 the two walk-in centres in Tower Hamlets (St. Andrews and the Barkantine) are no longer able to see walk-in patients – they only take pre-booked appointments. Appointments can be booked for you by your GP surgery or by you calling the NHS helpline on 111. The two centres are open 8am-8pm seven days a week. Out of hours, you may be referred to the 24/7 GP service at the Royal London Hospital in Whitechapel.
If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number on 0207 771 5807. Callers will be able to speak to a mental health professional.
British Gas is your default electricity provider when you move in, make sure you use a switching service to make sure you’re getting the best deal based on your electricity consumption. Your meter is often in a cupboard in the communal hall outside your flat, for which you can buy a key from a hardware store. You can send in meter readings to get more accurate bills.
St Clements has an on-site facility that supplies the heat for your central heating and hot water. This was originally owned by a company called Ardor Biomass, which fell into administration in January 2019. We do not yet know how this will be managed going forward, but for the moment we believe that the title/assets have been handed over to St. Clements Site Management Ltd.
When you moved in, you would have signed a Heat Supply Agreement. Make sure you take regular meter readings (often found on a Caleffi unit in a hall cupboard, referred to as a Heat Interface Unit or HIU). Invoicing is not currently done on a monthly basis so make sure to take monthly meter readings to monitor your energy consumption
- WithEnergy – maintains the on-site Energy Centre which supplies the heat for your central heating and hot water. Contact them for any loss of heat or hot water.
0333 8000 111
The easiest (and quickest) way to report a fault to WithEnergy is usually online, as their call centre can be patchy: https://withenergy.co.uk/report-an-issue
- Ista – currently manages the billing for the on-site Energy Centre which supplies the heat for your central heating and hot water.
01223 874 987
This is currently collected by First Port. Once Linden Homes hand over the site, it will be paid to the Ricardo Community Foundation, the eventual freeholder for St Clements.
Residents have received a letter from Firsport asking for ground rents to be paid for the period of 2018 and 2019
According to the Government website, Freeholders have the ability to recover unpaid ground rent going back 6 years and they can ask for the full amount in one go www.gov.uk/leasehold-property
The Freeholder can take legal action if the demand has not been settled after residents have received the demand
The RA are trying to establish who these funds are being collected for, we have received conflicting information if these are being collected for Linden’s benefit, or the Ricardo foundation. This is currently with Firsport to clarify
Firstport have however agreed in certain circumstances that the invoice can be settled in installments, up until the end of 2019
Contact details for the Ground Rent department at Firstport are- tel: 01425 632 175 email: [email protected]
The site is managed by FirstPort Property Management Services – you can login to your account via https://myaccount.firstport.co.uk/
Lifts are maintained via First Port by Pickerings. Contact First Port with any issues.
St Clements is a zero-car development, so there is no on-site parking (not even visitors parking at the current time). Residents are not eligible for Tower Hamlets Residents parking permits – not on site nor in the borough. The site is, in theory, monitored by an external parking enforcement agency and tickets have been issued to residents and visitors. If you do drive into the site to drop off or pick up briefly, please be mindful of pedestrians.
Some flats contain a Vent Axia unit, which is linked to small circular vents in the ceiling throughout your property. The Vent Axia unit itself may be located in an interior hall cupboard or similar. This system circulates air and removes humidity. There is a boost button, often located in your kitchen, for when you need to remove extra humidity (like when drying clothes for example). There are little filters inside the Vent Axia unit which you have to pull out and hoover once a month (to remove the dust). In theory the whole unit should be serviced every year, it may be cheaper to arrange to have several flats serviced at once than arranging a vent axia servicing just for yourself. This is a good opportunity to meet your neighbours
Thames Water bills you for your water consumption. Your meter is usually in the cupboard in the communal hallway outside your flat, for which you can buy a key from a hardware store. You can submit meter readings to Thames Water via their website to get more accurate bills, but they do also come round to take readings periodically.